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You can find answers to our most frequently asked questions here

Getting Started with Joyful Original

Joyful Original is focused on smaller local businesses. We can offer solutions from company websites with or without e-commerce to personal blogs

What do you do?

We design websites. We build WordPress based websites with or without e-commerce. We manage social media accounts like Facebook and Instagram etc. We take photos, fly drones, shoot and edit videos, we do everything.

Where can I see your previous work?

You can view our portfolio which covers all of our work in web design, graphic design and photography.

Where Are You Located?

We’re located in central Edinburgh, Scotland, UK but our clients come from all over the world

Website Design FAQ

Answers to the most common questions about our website design services

Who will build my website?

Joyful Original only. There’s no outsourcing, we build everything here in Edinburgh, Scotland. We may hire people for certain projects but everything is done locally.

Why should I choose Joyful Original to design my website?

At Joyful Original we are all degree educated in industry related subjects. Chris our co-founder worked as a professional photographer for over a decade and Liv, our other co-founder, has worked as an illustrator for just under a decade.

We’ve both worked in various industries and we both hate not being truthful. At Joyful Original we are completely transparent about how we work and we treat people how we want to be treated. We love simplistic designs, bold graphics, great photography and great overall design.

Our motivation is creating beautiful, fully functional websites that you will be proud of to represent your business. We deliver premium quality websites at a less than premium price. Contact us for a free quote.

What platform will the site be built on?

WordPress is our preferred Content Management System, otherwise known as a CMS. WordPress is a scalable, often source platform that’s user friendly and can be used for ventures both small and large. WordPress has an easy-to-use integrated interface which allows users to update content themselves without having to learn how to code.

WordPress also has e-Commerce capabilities via the WooCommerce plugin, allowing you to have a fully functioning website open 24/7/365.

We can also use other website building platforms including Wix and Squarespace or we can even build a website from scratch using HTML, CSS, JS and other programming languages, should you require it but we recommend WordPress for its ease-of-use vs price.

Do I need to provide content for my website?

Following consultation(s) and an agreement being signed, there are a few things we require to allow us to bring your concept to life.

Page Mock-Ups – These are visual representations of your ideas for your website and give us a starting reference for building your website. These can be as simple as hand-drawn ideas or full digital representations.

Text Content – The words for the pages on your website. After all, no one can write more about your company than you can. If you’re stuck about what to say, ask us.

Logo – If you are providing your own logo, .ai or .pdf files work best as they allow us to edit the size of your logo to best fit your website

Photos – High-resolution professional photos that will give your website a real wow factor.

Can you tell me more about e-commerce for my website?

WooCommerce is our number one choice for adding e-Commerce to your WordPress website. WooCommerce itself is a plugin that allows tonnes of customisation and is used by both large and small businesses. For good reason, we believe WooCommerce is the number one e-commerce development platforms available on the market. WooCommerce allows the selling of products at all times, inventory and tax management and variable shipping rates. It can also be customised to make your products more visible on places like Google Shopping.

Are your website designs mobile friendly?

Extremely. Our websites are designed to be used on multiple devices including desktop PCs, laptops, tablets and mobile phones and content is customised for each format. We want your website to load quicker than the competition and be more beautiful and functional on every device.

I don’t know what to write on my website, can you help?

Yes we can. At Joyful Original we understand content must be well-written, interesting but also functions from an SEO perspective. Every page on your website must have unique content that is relevant to your business and for this we can provide clients with a personalised content writing service. All we need is some general guidance and we can help write content towards your target audience.

I need a logo for my website, can you design this for me?

Of course. Here at Joyful Original we provide a range of graphic design services with prices ranging from £180 + VAT. We believe that for a website to have a great visual design, there are a mandatory 4 key components. These are your logo, your fonts, great imagery and a colour palette. A combination of these will lead to a really beautiful website.

I really don’t know anything about web design, other than I know I need one. Where do I start?

You’ve come to the perfect place. There are a few things we hope for from our clients. The first is your vision for the website and what the purpose of the website is. Do you want to advertise your services or sell products? Secondly have you thought about the colour scheme for your website and does it fit in with the branding of your business? For example you don’t want fluorescent pink if you’re a church. Do you have images you want us to use or do you want us to take photos? We can consult on all of these and help bring your website and brand to life.

My website will need a booking system, can you do this?

Yes, definitely. We can provide a fully functioning booking system on your website that can link with the calendars on your devices and send you notifications. Whether it be for a totally new website or an existing website, we can help. WordPress is the perfect platform for integrating a booking system.

Can you provide a live chat system on my website, so customers can talk to me directly?

Of course. There are positives and negatives to having a live chat system but we can install Live Chat services that will allow people to chat with you using the most popular messaging services like Facebook chat and WhatsApp.

Website Hosting FAQ

Answers to the most common questions about our website hosting services

Do you provide website hosting?

Yes we can provide state-of-the-art hosting services starting at just £20 + VAT per month with free website migration and setup. Our servers have Linux operating systems and come complete with server management. Our servers are cloud based so not only will your website be fast locally, it will be fast nationally and internationally.

At Joyful Original we offer two hosting packages, both of which are managed for you. The first is on a shared server but is very fast and very secure. The other more expensive option is where you have your own dedicated server. This ensures only your website will use this server and this is even faster but more expensive. All of our hosting has 99.999% up-time and response times with problems or queries are dealt within seconds. We are passionate about both using and providing the best hosting but you can have a look at our essential services page for more information.

Will you maintain my website after is has been completed?

Definitely! Not only is it our job to design and build websites, but we can also regularly update and maintain them for you once the website has been complete. Our website maintenance service is offered for a monthly management fee but we will only usually offer this service to clients who have their websites hosted by us.

So how does it work? You tell us what you want us to update, whether it be text, images or general updates and we’ll make sure this is done for you. We will also make sure your website has the latest software versions and security measures. This ensures your website loads quickly and is safe.

What security measures do you use?

All of our websites using a https protocol to encrypt any communications made through the website. Have you ever gone onto a website and noticed in the address bar a message saying “Not Secure”, this website uses standard http protocol and isn’t as secure. Https is setup by incorporating SSL security certificates onto your website.

If you decide to use our website hosting service, your website will also be backed up daily so in the event something happens to your website, whether technical or user caused, your website can be restored within a matter of minutes to full functionality.

I see some web hosting providers provide packages for £1 or £2 a month, why are you more expensive?

To use an analogy, website hosting is like car tyres. You have really cheap options but they have poor feel and poor reliability which will result in you having to spend more money in the end. Cheap web hosting providers very often have poor up-times, meaning your website will go down often, and customer service is terrible.

Years ago we used a web host whose response times were hours. Nowadays, we lease our servers from WPX Hosting who have response times within, on average, one or two minutes. You pay for not only fast hosting but very reliable hosting.

What are the costs for website hosting?

You can view our Website Hosting Prices on our dedicated pricing page. We offer various packages with the first starting at £20+ VAT per month.

Do I need website hosting?

Yes, every website needs to be hosted on a server. Have a look at our website hosting page for more information.

Website SEO FAQ

Answers to the most common questions about our website search engine optimisation services

What is SEO and do I need it?

SEO stands for Search Engine Optimisation and essentially it represents getting your website seen on the internet through a process of optimising your website for particular terms.

Find out how our SEO services can help your website increase its traffic.

Can you help improve my website’s SEO and bring me more traffic?

We will fully optimise your website so it’s search engine friendly this improving its potential for capturing leads online. There are two forms of search engine visibility, one is through organic search and the other paid search. It’s important to first of all improve the organic search value of your website by decreasing load times and providing readable valid content. Paid services will give your website immediate search engine results but won’t improve your overall ranking initially.

Why should I choose Joyful Original to do my SEO? We offer a range of SEO services that will help you achieve great results. We have a proven track record of bringing customers new clients and our rates are very competitive at just £80 + VAT per hour.  Do note for your SEO campaign for yield any results, a minimum investment of 10 hours is required. This wil allow us time to deliver organic search engine results that are necessary.

I only have a small budget, is SEO worth it?

If you have a really niche-business then very likely just on-site SEO will do but if you have a more common business then most likely yes. Go onto Google and search for how many competitors you have in your field of work. If you have thousands of competitors, you need SEO but if you only have half a dozen competitors you should be ok. Good organic SEO on your website is an extremely cost effective way of increasing traffic to your website.

Can you make my website appear on page 1 of Google?

In short, no. Many SEO companies will claim they can get you to the top of Search Engine rankings but only the search engines can get you there. Take Google, the largest search engine today, they have numerous algorithms that decide how websites rank. There are too many factors to list here but if you tick most of the factors major search engines require then there is a good chance you will rank high up. Contact us to discuss our SEO services and how they can help you.

What are you methods for improving my organic search results?

You can read more on our SEO page but essentially we focus on two aspects; your on-site optimisation and your off-site optimisation. We will research your competitors, find out what is working for them and what isn’t then we will put together a plan of action.

If I pay for Search Engine advertising like Google AdWords, will I rank on page 1 immediately?

Organically you will almost never rank at the top of search engines immediately. Depending on how much you want to pay for services like Google AdWords your advert can rank quite high and quite quickly but this can become expensive.

Social Media FAQ

Answers to the most common questions about our social media services

What is social media?

Social media is any social networking site used to share information and media about yourself or your company. Common platforms include Facebook, Instagram, Twitter, Pinterest and Linkedin.

Do I need social media?

The answer is 100% YES! Nowadays if your company isn’t online, especially on social media, you’re missing out on potential customers and leads. Social Media is essential for getting your business noticed on the internet.

How often should I post content?

Generally the more often you post relevant content for your business, the better. Remember both search engines and social media platforms are clever enough to see if you are spamming, but if you regularly post good content then great.

What will you be posting?

We spend countless hours every day searching the web for relevant articles, blogs, features, images and podcasts that will help your business to stand out.

Will social media bring me more business?

Posting regular organic content on social media is a fantastic way of bringing in new customers. By regularly posting new articles on the web and sharing them, this will increase the authority of your website and potentially bring you new customers.

Photography FAQ

Answers to the most common questions about our photography services

What is a photoshoot?

A photoshoot takes place when our photographer comes to your event or location and takes photographs of whatever you need.

Do you need a photoshoot?

Professional level photographs make all the difference, especially when you are trying to sell a product or service. I don’t know about you but if I go online to buy a product, if the photo is poor we go straight to the next product with better photos. It’s the same for your website, if you have poor photos people will move on. Professional photos show that you are serious about what you do.

How many photos do I get?

This entirely depends on the kind of shoot. We’ve done photoshoots where we’ve taken just 10 photos and others where we’ve taken 2000+. Contact us to discuss your photography requirements.

What kind of video work do you do?
We are CAA qualified PFCO drone pilots with commercial insurance, so we can provide professional quality drone videos and photos. We can video any kind of event you require or project you require including:

  • Promotional Videos
  • Drone Videos
  • Logo Openers
  • Video Slideshows
  • Video Editing
  • Youtube Content
  • Event Videos
How long will it take to get my photos and videos?

Photos take approximately 48 hours to edit and copies will be sent over via Dropbox. Videos take longer depending on requirements but this will be agreed before video projects commence.

What kind of equipment do you use?

Nikon D4 camera bodies and professional lenses

DJI Phantom and Inspire drones

General FAQ

Answers to any other questions you might have. If you don’t find your answers here, then contact us.

How much does a website cost?

Website design prices vary depending on the size of a project and how much functionality you may require. Our simple website designs start at just £680 + VAT and our prices are calculated on how many hours a project will take to complete, based on an hourly rate of £85 + VAT per hour. Our prices are extremely competitive.

For more information have a look at our pricing page or contact us for more information and a personalised quote.

What services do you provide in addition to web design?

We provide a whole range of services for websites. Everything from web designe-commerce and SEO to photography, graphic design, website hosting and website maintenance.

Can you help me to create a digital marketing campaign for my company?

We can offer online advertising campaigns to suit any budget. Digital marketing campaigns include the creation and management of Google AdWords campaigns, SEO and social media advertising. We can help you get your website found quickly by the people who want to find it.

We can also advise about colour schemes, logos and imagery that would look consistent across a range of marketing materials.

Can you provide training for my new website?

All websites will come with basic training materials, essentially a PDF document, that will show you how to update content on your website. If you would like one-on-one training, we can arrange this at cost. We want our clients to be able to operate every part of their website and using the one-on-one training we’ll come to you and go through everything.

The WordPress training we offer is charge at £70 + VAT per hour and we offer it in blocks of 4 hours and 8 hours.

What’s the best way to contact you?

Please visit our Contact page and fill out the contact form with your details and some information about what you require for your website. We’ll be in touch as soon as possible.

If you prefer email then please send us your name, a contact phone number and some information about what you would like to hello@joyfuloriginal.com. You can also call us on 07557 732773.

Are you an eco-friendly company?

At Joyful Original we try to be as environmentally friendly as possible. We work and live in central Edinburgh so we have no daily commute emissions. We try to minimise our use of paperwork and virtually all documentation including training materials and contracts are sent via PDF.

Our Services

Graphic Design

We are absolutely passionate about design and as a result we have worked with some of the largest companies in the world. From fonts to graphics to logos, we can offer world class graphic design services.


If your business sells products we can setup a fully functional online shop. From beautifully presented products to inventory, shipping and tax management and with popular payment gateways like Paypal and Stripe integration.


Beautiful fully functional websites that can include e-commerce. We use WordPress for our website which allows you to update content on your website yourself if you wish to. Our websites will completely compliment your business.